Terms and conditions of use

General Information

Our warranty time is for 3 years.

During the lifetime of the warranty, Homoeonic will cover all costs of repair, and if needed replacement and the customer will be responsible for covering the cost of shipping. Please report it as soon as it occurs

Homoeonic WILL NOT receive any instruments if there was NO PREVIOUS warning by the shipper. Upon notification, Homoeonic will schedule with the shipper a proper date and so the company has knowledge of a shipment being made. IMPORTANT NOTE: Please notify the company BEFORE considering sending the instrument for a repair by means of telephone or by means of email. Additional information may be required such as an image of the damaged instrument prior to any shipment being made.

Additional Information

These policies can be changed without any previous warning to the community. It is the responsibility of the community to check the warranty policies if they did not receive a notification by email stating so.

Last Update: May 18th 2022